Here's how you can report a problem on Swiggy
What's the story
When you face a problem with your order on Swiggy, knowing how to report the issue effectively is crucial.
Whether it's late delivery, wrong items, or any other issue, Swiggy provides a simple way for Android users to raise these concerns.
This tutorial guides you through each step, ensuring your voice is heard and the issue is resolved quickly.
Finding your order
Navigate and select your order
Once you've launched the Swiggy app on your Android device and confirmed you're logged in, navigate to the menu section.
This will be either in the top-left or bottom-right corner of your screen.
Then, click on "Help and Support." This will bring up a list of your recent orders.
Choose the problematic order you want to raise a concern about.
Reporting the problem
Describe and submit your issue
Select the problematic order you want to address.
Choose the reason for your issue from the categories provided, ranging from late deliveries to wrong orders.
Pick the one that most closely matches your concern.
Next, describe your problem, including order numbers and any differences between what you ordered and what you received.
Follow the app's prompts to submit your complaint.
Seeking further assistance
Explore alternative support channels
If app-based reporting doesn't yield satisfactory results, or if you prefer a more direct approach, Swiggy provides alternate avenues for support:
For instant help, the "Chat with us" option under "Help" offers real-time communication. Or, you can call Swiggy's helpline number (080-67466746) for immediate assistance over the phone.
For more serious concerns requiring escalation, Swiggy's grievance portal (accessible via their website or app) facilitates further action.