Sprinklr lays off 500 employees due to weak business performance
What's the story
US-based customer experience management platform provider Sprinklr has confirmed that it has laid off nearly 15% of its workforce.
The decision, which impacts around 500 employees, comes due to the company's underperformance, according to TechCrunch.
The latest move comes less than a year after Sprinklr laid off nearly 3% of its workforce in May 2024 and another 4% in February 2023.
Restructuring plan
Strategy to refocus and rebalance
The New York-based company, which caters to over 1,800 global customers including Microsoft, P&G, and Samsung, started notifying affected employees about the layoffs this week.
A Sprinklr spokesperson said the company plans to "refocus and rebalance our investments, talent, and resources in order to better serve our customers."
The spokesperson also confirmed C-level positions won't be affected by these changes.
Employee impact
Commitment to affected employees and future hiring
The company has promised to support those laid off with "the greatest care and respect," recognizing their contributions to Sprinklr.
Despite the layoffs, the firm intends to keep hiring in prioritized areas in line with its strategic goals.
According to its latest annual report in March last year, Sprinklr had 3,869 workers globally, including 2,276 in India and 787 in the US.
Board reshuffle
Sprinklr's board undergoes changes amid layoffs
Apart from the layoffs, Sprinklr has also witnessed changes in its board of directors.
The company recently appointed Jan Hauser, a former PwC partner, and Stephen Ward, ex-CEO of Lenovo and founding member of C3.ai.
The appointments come as Ed Gillis, a long-serving board member since November 2015, is set to step down from his position at the end of March.